Administrator Experience

Full Service—No Exceptions

We understand that administrators are busy.  That is why we remove the burden of activities such as writing checks, answering student phone calls and maintaining confidential information on your servers.  This allows you the opportunity to work with students that really need your help.  We provide you with the online tools to quickly and easily access student information, verify and confirm refunds, or simply send us a file.  We handle all exception processing for you such as returned checks, stop payments and ACH returns. You are also empowered with the ability to issue a check or a personal code to a student instantly, facilitate a refund selection or correct ACH information on the spot.

Learn More

If you’re a college or university administrator and want to learn more, please click here to schedule a consultation.

The Support Team

We believe a superior administrator experience starts with support. From day one as a Refund Management® client, you will receive the support of an entire team of experts. A dedicated Project Manager will handle the critical details of implementing your program in the early stages. Then, a seasoned Account Executive will assist you day-to-day through the life of your program. Stay informed and up to date through our eTrain learning sessions and receive online support at In addition, your students will have access to a dedicated professional customer service team that provides support through phone, online FAQs, email and social media.

The Process

  • Step 1

    School transmits refund information through BankMobile Disbursements.

  • Step 2

    School wires the total disbursement amount through BankMobile Disbursements.

  • Step 3

    We disburse refunds based on preference selected by the student.

  • Step 4

    We handle all exceptions and all customer service.

The Launch

The implementation or “launch”, will require minimal IT involvement—only approximately 20 hours from IT resources for the whole launch. The launch is fast-paced and lasts for just 8-12 weeks. Launch revolves around five major deliverables to test the program and prepare for the initial rollout to the campus community:

  • Test demographic file
  • Refund test file #1
  • Initial demographic file (pre-determined student population to be messaged)
  • Refund test file #2
  • Daily demographic file (new students)

The Timeline

Welcome (weeks 1-4)0%

  1. Team creation
  2. Intro email sent to students and staff/faculty
  3. In-person project kickoff on campus
  4. Introduce student and administrator websites

Launch (weeks 4-8)0%

  1. Operational process testing
  2. File certification
  3. Administrator training
  4. Educational materials distributed on campus
  5. Address update campaign

Go Live (weeks 8-12)0%

  1. Administrator training continues
  2. Refund processing tested
  3. Demographic data exports
  4. Refund selection kit issuance
  5. Refund program goes live!


There is no hardware or software to install, and we operate with all major student information and transaction systems. Over the years, we have collected scripts written within various ERP systems and will provide references from partner schools to help point you in the right direction.

We offer a number of add-on services or modules, so you can create a program that suits the unique needs of your institution.

Disburse PLUS Loan refunds directly to parents.

Data Transfer

Do you manage your own program and need to ease the burden? Easily transition your internally managed direct deposit refund program to the Refund Management® service and alleviate data security and compliance concerns.

Handle payroll services for students, faculty and staff electronically to ensure timeliness and accuracy.

Want To Learn More About The BankMobile Disbursements Platform?